Workforce Investment Program

The purpose of the Workforce Investment Act (WIA) is to improve the opportunity for everyone on the economic ladder in Workforce Investment Area 4 (LWIA 4) to contribute to the economy in the way that they are most capable. We provide workforce investment activities through the Tennessee Career Center system that increase the employment, retention, and earnings of customers, and increase occupational skill attainment by customers, and, as a result, improves the quality of the workforce, reduces welfare dependency, and enhances the productivity and competitiveness of this area, the State, and the Nation.


The Workforce Investment Act serves 3 categories of individuals:

  • Adults (18 and older) that need assistance with finding or bettering their employment situation. Any adult (employed or unemployed) can access basic core WIA services to help them with their employment situation.
  • Dislocated Workers that have lost a job through no fault of their own. This includes those impacted by business closures and layoffs. Additionally, family members impacted by a layoff and displaced homemakers may be served.
  • Youth (14 - 21) that are low income and/or have a disability.

Additionally, the Workforce Investment Act serves the business community by helping them meet their employment and retention needs.


  1. To assist job seekers (Adults, Dislocated Workers and Youth) in developing and implementing a plan to obtain employment. This may include formal training, job search skill development, case management, work experiences, on-the-job training and more.
  2. Provide Youth with the opportunity to develop job skills, have the opportunity for work experiences and other experiences to develop the social and behavioral skills required to succeed in today’s workplace. The primary focus of this goal is attained through a Future Stars Program that allows youth to have work experiences, participate in other developmental and academic enrichment activities and ultimately earn scholarships for post secondary training that results in self-sufficient employment.
  3. The delivery of WIA and WIA partner services through a Career Center system is critical to the effective delivery of services at a local level. WIA services alone cannot meet the needs of many of our customers. It is critical WIA services be delivered in coordination with other WIA partner services (Adult Education, Vocational Rehabilitation, TN Dept. of Labor and Workforce Development, Dept. of Human Services and more) in a fashion that meets the customer needs.

Explanation of Services

Services are delivered through the Tennessee Career Centers.  ETHRA operates 9 career centers. Additionally, many WIA partners are also located at these career centers. Examples of WIA services include:

  • One-on-one Individual Employment Plan development with job seekers that may include activities within the Career Center and post secondary training. The primary goal of each Individual Employment Plan is for the job seeker to obtain self-sufficient employment.
  • Operation of resource rooms in the Career Centers that provide internet access; computer software; hard copy materials; and space for job seekers to perform job search activities such as developing cover letters and resumes, researching job opportunities, faxing and copying resumes and more.
  • Facilitating of workshops to help job seekers in targeted skill areas such as Resume Preparation, Interviewing Skills, Preparing to Return to School, Financial Aid and more.
  • Development and provision of onsite training at the Career Center such as keyboarding, basic word processing skills and more.
  • Coordination of the Future Stars program to provide eligible youth starting as juniors in high school to develop employment and social skills, compete for scholarships for post secondary training and, ultimately, find long term self sufficient employment.
  • Meet with Dislocated Workers when announcements of layoffs and business closures are made to ensure they are aware of WIA and other services available to them.
  • Assist employers with finding and keeping qualified employees by connecting them with qualified job candidates, offering on-the-job training contracts and providing other resources to the local business community.

Persons Served

An average of 5,000 adults, youth and dislocated workers, as well as, the business community, are assisted yearly.

Source of Funding

Workforce Investment Act Federal Funding.

Counties Served

Anderson, Blount, Campbell, Cumberland, Loudon, Monroe, Morgan, Roane and Scott.

For More Information Please Contact: The Workforce office at (865) 590-1052 or by E-mail at .

Non-Discrimination Statement

Section 188 of the workforce Investment Act of 1998 prohibits discrimination on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief, citizenship, and status of a lawfully adminitted immigrant authorized to work in the United States.

ETHRA is an Equal Opportunity Employer/Program/Service Provider.  Auxiliary aids and services are available upon request to individuals with disabilities.

For more information contact Steve Bandy, Title VI/Equal Opportunity Officer by emailing

Complaint Process for Alleged Discrimination (Workforce Investment Program).

Financial Information

WIA Check List July 2014 - December 2014

WIA Check List July 2013 - June 2014


WIA Check List July 2013 - March 2014

WIA Check List 2012-2013